Skype for business user guide 20176/26/2023 ![]() We are dealing with the same concept for on-premises and cloud solutions.Īs we are focusing on the cloud part, let’s discuss it. Normalization Rule takes your input digits and transform it to the view appears on your screen and sent it to the PBX or the Gateway to reach your destination.ĭial Plan is set of normalization rules that translates phone numbers to a single standard (E.164) format for purposes of phone authorization and call routing. This is what we called it Normalization Rules and Dial Plans. So, what happened is your Engineering team in your company created special formula that accept your inputs and translate it to what you see on the screen. Why? I don’t dial that! But finally, you hear your colleague voice and call established successfully. 9, and others added (may be the Country and Area codes). You may see on the phone screen that some digits gone, e.g. Simply, if you use your traditional desk phone to dial PSTN number, and you used to dial a prefix, assume 9, then dial the called number. ![]() Also, how to create and deal with it.įirstly, let’s remember together what is the Dial Plan and Normalization Rule. As it is already announced by Microsoft the General Availability of Tenant Dial Plan since April 2017, let’s walk through together to understand Types and Hierarchy of the new feature.
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